Organisations are collections of people working together through divisions of labour to achieve a common purpose. They exist because individuals are limited in their physical and mental capabilities and through the vehicle of ‘organisation’ they can combine their efforts and work together to achieve more than they could alone. Organisational behaviour is the study of individuals and groups in organisations. Managers need to understand it since they must manage the people within their organisations. Managers know that success in a highly dynamic environment will be achieved by active opportunity seekers and problem solvers. OB helps managers to analyse workplace experiences, to know what to look for in situations, to understand what they find and to take (or help others to take) the required action.

Turning things around is difficult if we are not aware of the competencies required of the 21st century manager, the ways in which the external environment is changing, and of the vagaries of workplace behaviour. Once we have an awareness, it is vital to develop the traits of emotional intelligence — self awareness, self management, social awareness and social skill so that we can put our knowledge into practice. Establishing what we know and don’t know may assist in this process as may having others support us in the process of change (via coaching or mentoring).
This part is useful for you to think about how you, as a head department will manage those negative attitudes and perceptions.